Shipping policy
Shipping Policy
At Tiny Aura, we aim to process and deliver your orders as efficiently as possible. Please review our shipping terms carefully before placing an order.
📦 Order Processing Time
- All orders are processed within 10–15 business days (excluding weekends and holidays).
- During high-demand periods, processing may take slightly longer.
🚚 Shipping Time
- Standard shipping time is 15–20 business days depending on your location.
- Delivery times may vary due to customs delays, carrier issues, or peak seasons.
💰 Shipping Fees
- Shipping costs are calculated at checkout.
- Any applicable duties, taxes, or import fees are the responsibility of the customer.
📍 Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Please allow 24–48 hours for tracking updates to appear.
⚠️ Delays
- We are not responsible for delays caused by postal services, customs, or unforeseen circumstances.
- If your order is significantly delayed, please contact us for assistance.
📦 Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Orders shipped to incorrect addresses provided by the customer are not eligible for replacement or refund.
❗ Lost or Stolen Packages
- We are not responsible for lost or stolen packages marked as delivered by the carrier.
- Please contact your local courier for assistance in such cases.